FAQ

Orders

When will my order ship?

Preparation time depends on the product you purchase:

• Ready-to-ship items: Typically ship within 1–3 business days.

• Items made or assembled after ordering: Typically require 3–5 business days before shipment, unless the product page states otherwise.

• Bespoke floral projects: Estimated production and shipping timeframes are provided in your approved quotation.

Business days are Monday through Friday, excluding holidays. Preparation time is separate from carrier transit time.

Once your order ships, you will receive tracking information by email.

Can I cancel my order?

Ready-to-ship orders may be cancelled before shipment.

For standard designs assembled after ordering, please contact us before production begins. Once production has begun, cancellation may no longer be possible, but eligible standard products can still be returned under our Returns & Refunds policy.

Bespoke and personalized orders have separate cancellation restrictions. Please see our full policy for details.

Shipping

How long does delivery take?

Delivery depends on your location and the shipping service selected at checkout. Please allow time for both order preparation and carrier transit.

Delivery estimates are not guaranteed unless we expressly confirm a guaranteed service. Weather, carrier volume, holidays and customs processing may affect delivery.

If you need an item for a particular occasion, contact us before ordering so we can discuss availability and shipping options.

Does expedited shipping reduce preparation time?

No. Expedited shipping shortens carrier transit time only. It does not reduce order preparation or production time.

Expedited shipping does not guarantee arrival by a particular date unless expressly confirmed.

How much does shipping cost?

Standard products within the 48 contiguous United States:

• $8 standard shipping on eligible orders under $70.

• Complimentary standard shipping on eligible orders of $70 or more.

• $15 expedited shipping for eligible standard products, paid by the customer.

Standard permanent floral arrangements:

• Complimentary U.S. Standard Shipping within the 48 contiguous United States.

• Expedited upgrades are available for select arrangements and destinations at the customer’s expense. Available options and charges appear at checkout.

• The $15 expedited rate for standard products does not apply to floral arrangements or oversized items.

Bespoke floral projects:

Shipping is quoted separately and is not included in complimentary shipping offers.

Alaska, Hawaii and international destinations:

Available shipping options and charges are displayed at checkout. Complimentary shipping offers for the contiguous United States do not apply.

See our Shipping Policy for complete details.

Do you ship internationally?

We ship to supported international destinations shown at checkout. Availability and rates depend on the product, package size, weight and destination.

Customs duties, taxes or import fees may apply. Unless expressly included or collected at checkout, these charges are the customer’s responsibility.

What if my shipment is delayed or missing?

Email info@delightfulwares.com with your order number. We will help investigate with the carrier and arrange an appropriate resolution based on the circumstances and your applicable rights.

Returns

What is your return policy?

We accept return requests for eligible items, including standard permanent floral arrangements, within 14 days of delivery.

Under our voluntary return policy, items must be unused, unworn, unaltered and in resalable condition, with their original protective packaging and proof of purchase.

Email info@delightfulwares.com to request authorization before shipping anything back. Approved returns must be shipped within 7 days of approval.

Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee.

Please see our Returns & Refunds Policy for complete terms, including applicable EU withdrawal rights.

Can I return a permanent floral arrangement?

Yes. Standard floral designs qualify under our return policy, whether ready to ship or assembled after ordering.

Choosing from our standard designs, colors, sizes or finishes does not, by itself, make an arrangement bespoke.

Please retain all protective packaging. Arrangements must not be rearranged, trimmed, disassembled or otherwise altered.

Which items are final sale?

Bespoke floral projects created to individual client specifications, personalized items and gift cards are nonreturnable, except where applicable law requires otherwise.

An item is not excluded from returns solely because it is made or assembled after ordering.

When will I receive my refund?

We will inspect your return and notify you of the outcome within 10 business days of receipt. Approved refunds are issued to the original payment method within that period. Your payment provider may require additional time to post the credit.

Refunds reflect the amount paid, including any discount. Original shipping charges paid by the customer are generally non-refundable for change-of-mind returns, subject to applicable law.

If your order included complimentary shipping, we do not deduct the original outbound shipping cost from your refund.

Do you offer exchanges?

We do not offer direct exchanges. To receive a different item, request a return for your eligible purchase and place a new order.

What if my item arrives damaged, defective or incorrect?

Please contact info@delightfulwares.com, preferably within 48 hours of delivery, with your order number, a description and photos of the item and packaging.

Keep the item and packaging until we provide instructions. We will arrange an appropriate repair, replacement or refund at no additional cost to you.

The requested reporting period does not limit statutory rights.

Products

How are your products made?

Our designs are created in-house and thoughtfully produced in small batches.

Many pieces feature original 3D-printed components paired with carefully selected materials, such as sterling silver jewelry findings or removable glass inserts. Materials vary by product; please refer to the individual product description.

Our floral arrangements are composed and assembled in-house using selected permanent florals and our distinctive vessels.

Are your permanent floral arrangements made to order?

Some arrangements are ready to ship, while others are assembled after ordering. The product page identifies the applicable preparation time.

Standard collection designs are separate from bespoke projects created to an individual client’s specifications.

Will my arrangement look like the photos?

For products described as “Designed as Shown,” you will receive the pictured floral design and specified vessel finish.

For other products, please refer to the product description for details about the design, selected options and any permitted variation.

Colors may appear slightly different depending on lighting and screen settings. Please review the listed dimensions and scale images before ordering.

Bespoke arrangements are created according to the design specifications agreed with the client.

Are the flowers real?

Our luxury permanent floral arrangements feature carefully curated, premium artificial blooms selected for their lifelike appearance, texture and color. Each arrangement is thoughtfully composed and assembled in-house for lasting indoor display.

They are not fresh flowers and do not require watering. Please follow the product’s care instructions for cleaning and placement.

What is your jewelry made from?

Our jewelry features original, studio-designed pendants and charms, 3D printed in premium PLA and/or TPU materials and paired with genuine 925 sterling silver components, including earring hooks and necklace chains.

Please refer to each product page for its specific materials and care instructions.

Can I use fresh flowers in your vases?

Selected vase collections, including Atelier, Bouquet and Column, feature removable glass inserts suitable for fresh flowers.

The Palais Bowl Collection is designed exclusively for permanent floral arrangements. Please follow the care and use instructions for your specific vessel.

Bespoke Floral Design

Do you offer custom permanent floral arrangements?

Yes. We offer bespoke permanent floral design for private residences, interior designers, hospitality, commercial spaces, model homes and other custom projects.

Projects begin at $1,500, plus applicable shipping and agreed additional costs.

A 25% non-refundable deposit is required before design work, sourcing or production begins, subject to applicable law.

Please visit our Custom Floral Request page to request a personalized quotation.

How does the custom design process work?

Submit your project details through our Custom Floral Request form. We will review your requirements, discuss the project with you and prepare a personalized quotation.

After you approve the quotation and pay the required deposit, design work, sourcing or production can begin.

Project specifications, revisions and final approvals are confirmed in writing. Production and delivery estimates depend on project scope and complexity.

The remaining balance and approved shipping charges must be paid before shipment. Bespoke-project cancellation and final-sale terms are detailed in our Returns & Refunds Policy.

Contact

How can I contact you?

Email info@delightfulwares.com or visit our Contact page.

We’re happy to help with product questions, shipping information or an existing order.

This FAQ is a summary. Please review our full Shipping and Returns & Refunds policies for complete terms. Nothing here limits your rights under applicable law.