FAQ
ORDERS
When will my order ship?
Processing time depends on the item you purchase.
Ready-to-ship items are typically processed and shipped within 1–3 business days.
Made-to-order items are typically processed and shipped within 3–5 business days, as they are individually custom made after your order is placed.
Once your order ships, you will receive a tracking number by email so you can follow its delivery.
SHIPPING
How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout.
Estimated delivery times within the United States are typically 2–8 business days after shipment, depending on destination, carrier performance, and the shipping method selected.
Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, transportation disruptions, holidays, high shipping volumes, customs processing, or other circumstances beyond our control.
Does expedited shipping reduce production time?
No.
Expedited shipping may reduce carrier transit time after your order has shipped, but it does not reduce the production time required to individually custom make your order.
It does not guarantee delivery by a specific date unless expressly stated by the carrier.
How much does shipping cost?
We offer complimentary U.S. Standard Shipping within the 48 contiguous United States on eligible products and permanent floral arrangements.
Standard Products
• $8 Standard Shipping on orders under $70
• $15 Expedited Shipping (available at checkout)
• Complimentary U.S. Standard Shipping on eligible orders of $70 and over
Permanent Floral Arrangements
• Complimentary U.S. Standard Shipping for permanent floral arrangements within the 48 contiguous United States
• Expedited shipping options are available at checkout for select products and destinations and are calculated based on destination, package size, and carrier rates
Shipping to Alaska and Hawaii is calculated at checkout based on destination, package size, weight, and selected shipping service.
International shipping rates are calculated at checkout based on destination, package weight, dimensions, and selected shipping service.
Customs duties, taxes, import fees, and other country-specific charges may apply and are the responsibility of the customer.
RETURNS
What is your return policy?
We accept returns within 14 days of delivery for eligible items only.
Due to the made-to-order nature of certain products, some items are final sale and not eligible for return, including:
• Permanent floral arrangements (fully styled permanent arrangements)
• Made-to-order items
• Custom pieces
• Personalized products
Eligible items must be unused, in their original packaging, accompanied by proof of purchase, and authorized for return before being shipped back to us.
Return shipping costs are the responsibility of the customer unless the return is the result of our error or the item arrived damaged or defective.
If your order arrives damaged or there is an issue with your item, please contact us within 48 hours of delivery so we can assist.
If you would like to request a return for an eligible item, please contact us and we will guide you through the process.
PRODUCTS
Where are your products made?
All of our products are thoughtfully designed and produced in-house in small batches.
Many of our pieces feature original 3D-printed components crafted using premium-quality materials chosen for their refined finish, durability, and design flexibility. These elements are paired with carefully selected materials such as sterling silver findings and glass inserts to create distinctive pieces that blend modern craftsmanship with thoughtful design.
The result is a collection of original designs created exclusively for D&W Delightful Wares and unavailable anywhere else.
Are your permanent floral arrangements made to order?
Yes. Every permanent floral arrangement is individually custom made and assembled in-house after your order is placed. We do not sell mass-produced floral arrangements.
Each arrangement is created around the selected design and color palette, making every piece uniquely yours.
Will my arrangement look exactly like the photos?
Every permanent floral arrangement is individually custom made after your order is placed. Product photos represent the selected design style and color palette.
Each arrangement is individually composed around the chosen palette rather than reproduced exactly as shown. Floral varieties may vary based on seasonal or supplier availability, but any substitutions will be thoughtfully selected to complement the intended color palette, overall aesthetic, and design style. As a result, every arrangement is a one-of-a-kind creation.
Are the florals real?
Our floral arrangements are created using premium lifelike florals selected for their realistic appearance and lasting beauty.
Designed as permanent décor pieces, they offer the look of fresh flowers without watering, maintenance, or seasonal replacement.
Can I use fresh flowers in your vases?
Certain vase collections, including the Atelier Vase, Bouquet Vase, and Column Vase Collections, feature removable glass inserts that may also be used with fresh flowers. The Palais Bowl Collection is designed exclusively for permanent floral arrangements.
BESPOKE FLORAL DESIGN
Do you offer custom permanent floral arrangements?
Yes. We offer bespoke permanent floral design services for private residences, interior designers, hospitality, commercial spaces, model homes, and other custom projects.
Every arrangement is individually designed to your project's unique requirements. Custom projects begin at $1,500, plus applicable shipping and incidentals.
A 25% non-refundable design deposit is required before design work, sourcing, or production begins.
To request a personalized quotation, please visit our Custom Floral Request page.
How does the custom design process work?
Submit your project details through our Custom Floral Request form. After reviewing your requirements, we'll contact you to discuss your project and prepare a personalized quotation.
After your personalized quotation is approved, a 25% non-refundable design deposit is required before design work, sourcing, or production begins. Processing and delivery timelines vary depending on the scope and complexity of each project.
CONTACT
How can I contact you?
If you have any questions, feel free to reach out through our Contact page or email us at:
We're always happy to help.
