Refund policy

We want you to feel confident choosing something special for your home or as a gift.

We accept return requests for eligible items, including standard permanent floral arrangements, within 14 days of delivery.

Permanent Floral Arrangements

Our standard floral designs are eligible for return, whether ready to ship or assembled after your order is placed. Choosing from the standard designs, colors, sizes and finishes offered on our website does not, by itself, make an arrangement a bespoke order.

Bespoke floral projects and arrangements created to your individual specifications are final sale, except for damaged, defective or incorrect items or where applicable law provides otherwise.

Return Eligibility

To qualify under our voluntary return policy, items must be:

Unused and unworn, with no alterations or damage.
In their original condition and suitable for resale.
Returned with their original protective packaging, inserts and shipping box.
Accompanied by proof of purchase.
Authorized by D&W Delightful Wares before being shipped back.

You may carefully unpack and inspect your item. Floral arrangements must not be rearranged, trimmed, disassembled or otherwise modified.

To request a return, email info@delightfulwares.com within 14 days of delivery, including your order number and the item you wish to return.

Once approved, ship your return within 7 days of approval, following the packing and shipping instructions provided. Please use a tracked service and retain your shipping receipt.

Items returned without authorization or outside these conditions may not qualify for a refund under our voluntary policy. These conditions do not limit applicable statutory rights.

Non-Returnable Items

The following are final sale, except where applicable law requires otherwise:

Bespoke floral projects created to a client’s individual specifications.
Personalized items.
Gift cards.

An item is not excluded from returns solely because it is assembled after ordering.

Custom Floral Projects

Custom floral projects are individually designed and created for each client based on the approved quotation, project specifications and written approvals.

A 25% non-refundable deposit is required before design work, sourcing or production begins, except where applicable law requires otherwise.

Once the deposit has been received and production has begun, custom floral projects cannot be cancelled, returned or refunded, except for damaged, defective or incorrect items or where required by law.

The remaining balance, applicable shipping charges and any agreed additional costs must be paid in full before shipment.

Project specifications, revisions and final approvals must be confirmed in writing through our online request form or by email.

Custom-project shipping charges are quoted separately based on size, weight, destination and shipping method. Shipping charges are non-refundable once shipped, except for our error, damaged or defective items, or where required by law.

Damages & Issues

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective or incorrect, email info@delightfulwares.com, preferably within 48 hours of delivery, with your order number, a description of the issue and photographs of the product and packaging.

Please retain the item and all packaging while we resolve the issue. Do not ship it back until we provide instructions.

We will arrange an appropriate replacement, repair or refund at no additional cost to you. The appropriate resolution will depend on the issue, product availability and your applicable rights.

The requested 48-hour reporting period helps us investigate shipping damage and does not limit statutory rights.

Exchanges

We do not offer direct exchanges. To receive a different item, request a return for your eligible purchase and place a new order.

Return Shipping

Customers pay return shipping for change-of-mind returns.

If the return results from our error or a damaged or defective item, we cover the necessary return shipping or provide another appropriate resolution.

We do not charge a restocking fee.

Refunds

We will inspect your return and notify you of the outcome within 10 business days of receipt. Approved refunds will be issued to the original payment method within that period. Your bank or payment provider may require additional time to post the credit.

Refunds reflect the amount actually paid for the returned item, including any applicable discount.

Original shipping charges paid by the customer are non-refundable for change-of-mind returns, except where required by law. If your order included complimentary shipping, we will not deduct the original outbound shipping cost from your refund.

Refunds for damaged, defective or incorrect items include applicable shipping charges as appropriate.

Order Cancellations

Ready-to-ship orders may be cancelled before shipment.

Standard designs assembled after ordering may be cancelled before production begins. Once production has begun, cancellation may no longer be possible, but the completed item remains eligible for return under this policy.

Bespoke and personalized orders cannot be cancelled once production has begun, except where applicable law provides otherwise. Custom-project deposit terms are described above.

Refused or Undeliverable Shipments

Please contact us before refusing a delivery.

Orders refused or returned because of an incorrect or incomplete shipping address may incur actual return-shipping or reshipping costs. We will explain applicable costs before arranging reshipment or processing a refund, subject to applicable law.

European Union Right of Withdrawal

Where EU consumer withdrawal rights apply, you may notify us of your decision to withdraw within 14 days of delivery, without giving a reason, by emailing info@delightfulwares.com.

You must send the goods back within 14 days after notifying us. Prior approval is not required to exercise a statutory withdrawal right.

You are responsible for direct return-shipping costs unless the item is damaged, defective or incorrect. For items that cannot normally be returned by post, applicable return-cost information will be provided before purchase.

We will reimburse payments, including eligible standard outbound delivery charges, within 14 days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. Additional charges for delivery above our least expensive standard option need not be refunded.

You may inspect goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original-packaging requirements under our voluntary policy do not override statutory withdrawal rights.

The withdrawal exception for custom goods applies to goods made to your individual specifications or clearly personalized. Selecting standard options or having a standard design assembled after ordering does not automatically remove withdrawal rights.