Refund policy
Important Returns Information
Every permanent floral arrangement is individually custom made and assembled in-house after your order is placed. Because each arrangement is created specifically for the customer who ordered it, permanent floral arrangements and custom floral projects are final sale and are not eligible for return or refund except as required by applicable law.
Returns & Refunds
We offer a 14-day return window from the date of delivery for eligible items only.
To qualify for a return, items must be:
- Unused and unworn
- In their original packaging
- Accompanied by proof of purchase
- Authorized by Delightful Wares before being shipped back to us
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Due to the made-to-order and custom nature of certain products, the following items are final sale:
- Permanent floral arrangements that are individually custom made after your order is placed
- Custom floral projects and made-to-order floral arrangements
- Personalized items
- Gift cards
Custom Floral Projects
Custom floral projects are individually designed and created specifically for each client based on the approved quotation, project specifications, and written approvals.
A 25% non-refundable deposit is required before design work, sourcing, or production begins.
Once the required deposit has been received and production has begun, custom floral projects are final sale and cannot be cancelled, returned, or refunded.
The remaining balance, along with applicable shipping charges and incidental costs, must be paid in full before the completed project is shipped.
Project specifications, revisions, and final approvals must be confirmed in writing through our online request form or by email.
Shipping charges for custom floral projects are quoted separately based on the completed arrangement's size, weight, destination, and shipping method. Shipping charges are non-refundable once the order has shipped.
Damages & Issues
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number, a description of the issue, and photographs of the product and packaging so we can evaluate the situation and determine an appropriate resolution.
Exchanges
We do not offer direct exchanges.
To receive a different item, please place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Original shipping charges are non-refundable unless required by applicable law or the return is the result of our error.
If approved, refunds will be issued to the original payment method within 10 business days after the return has been processed.
Order Cancellations
Ready-to-ship orders may be cancelled before shipment.
Made-to-order products, including permanent floral arrangements, may only be cancelled before production begins.
Once production has begun, made-to-order products and custom floral projects cannot be cancelled.
Refused or Undeliverable Shipments
Orders refused by the recipient or returned because of an incorrect or incomplete shipping address may be subject to return shipping fees, reshipping charges, or other applicable costs.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may cancel or return eligible items within 14 days in accordance with applicable consumer protection laws.
Please note: This right does not apply to goods made to a consumer's specifications or clearly personalized, including custom floral projects and made-to-order arrangements, where permitted by applicable law.
At Delightful Wares, every order is prepared with exceptional care and attention to detail. If you have any questions before or after your purchase, we're always happy to assist.
